Privacy notice
How your information is used
This notice explains what happens to the details you send through liveconsult.co.uk, who handles them, and your rights under UK data protection law.
Last updated: 3 November 2026
Who is responsible for your information
Live Consult is the controller of the personal information described here. You can contact Live Consult about anything in this notice at hello@liveconsult.co.uk.
What information is collected
When you use the contact form or send an email, Live Consult receives:
- your name and email address
- your phone number, if you choose to give it
- whether the enquiry is for a home or a business, and the service you're interested in
- anything you write in your message
Please don't include passwords, bank details or other sensitive information in the form. If they're needed for a job, I'll arrange a secure way to share them.
Why it's used, and the legal basis
| Purpose | Legal basis |
|---|---|
| Replying to your enquiry and giving you a quote | Steps you've asked for before entering a contract, and legitimate interests in responding to people who get in touch |
| Carrying out and invoicing work you agree to | Performance of a contract |
| Keeping business and tax records | Legal obligation |
Your details are never sold, and they aren't used for marketing mailing lists.
Who else handles your information
- Formspree receives contact form submissions and forwards them by email. Formspree is based in the United States, so your form details are transferred outside the UK. Formspree provides contractual safeguards for this transfer.
- Apple (iCloud Mail) hosts the liveconsult.co.uk mailbox where enquiries and emails are stored.
- GitHub hosts this website and, like any web host, records technical details such as IP addresses to keep the service secure.
- Google Fonts supplies the typefaces on this website. Your browser requests them from Google, which receives your IP address as part of that request.
Cookies
This website doesn't set any cookies and doesn't use analytics or tracking.
How long it's kept
- Enquiries that don't lead to any work are deleted within 12 months.
- Records of work carried out, including invoices, are kept for 6 years to meet HMRC record-keeping rules, then deleted.
Your rights
You have the right to:
- ask for a copy of the information held about you
- have inaccurate information corrected
- have your information deleted, where it no longer needs to be kept
- object to, or ask to restrict, how it's used
- receive your information in a portable format
To use any of these rights, email hello@liveconsult.co.uk. You'll get a reply within one month.
Complaints
If you're unhappy with how your information has been handled, please get in touch first so it can be put right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.